Our support services
WE'VE GOT THE BRAINS - Our support team gladly assists you and strives to find the best solutions for you.
Info
Please note that inquiries by e-mail/telephone will cause a ticket to be opened. If the problem does not stem from an error in one of our products or if the product was installed on a system which does not meet the system requirements, then the costs incurred will be invoiced to you.
coresystems Support in 3 different time zones
We offer support 5 days of the week. We have divided our support in three time zones. Europe, America and Asia. Detailed information about public holidays which are not covered, you will find in the PDF-File attached
America
Partner & Cloud support

(UTC -5: Miami, Montreal, New York)
09:00-12:00 / 13:30-18:00 MO-FR
Languages: English

+1 786 497 4477
Europe
Partner & Cloud support

(UTC +1: Bern, Berlin, Paris, Amsterdam) 08:00-12:00 / 13:30-17:00 MO-FR
Languages: German, English

+41 56 500 22 66 (Switzerland/HQ)
+44 207 043 19 76 (United Kingdom)
+31 20 80 80 80 7 (Netherlands)
+49 76145 89 58 31 (Germany)
Asia
Partner & Cloud support

(UTC +8: Shanghai, Perth, Singapore, Taipeh, Peking) 09:00-12:00 / 13:30-18:00 MO-FR
Languages: English, Chinese (Mandarin)

+86 21 5833 0710
Project -support
(only Customers with special maintenance contracts)

(UTC -5: Miami, Montreal, New York)
09:00-19:00 MO-FR
Languages: English

+1 786 497 4478
Project -support
(only Customers with special maintenance contracts)

(UTC +1: Bern, Berlin, Paris, Amsterdam)
08:00-17:00 MO-FR
Languages: German, English

+41 56 500 22 33
Project -support
(only Customers with special maintenance contracts)

(UTC +8: Shanghai, Perth, Singapore, Taipeh, Peking) 09:00-12:00 / 13:30-18:00 MO-FR
Languages: English, Chinese (Mandarin)

+86 21 5833 0719
You can reach us without phone charges via Skype:

Skype Me™!
Support email inquiry
Get in contact with our Helpdesk.

Of course, you can also contact us via our support email address support[at]coresystems.ch.

Your message should contain the following information:

  • SAP Business One version (Version, ServicePack, Patch level)
  • coresuite version
  • coresuite module version
  • coresuite DebugLog.xml (Windows-->Start-->Run-->%temp%-->ENTER)
  • Detailed description of the problem with print screen
Manual and Documentation
Most questions can be dealt with by consulting the manual or your customer documentation in the Downloads area.
Help in the Forum
If your problem concerns a product of the coresuite family, we would like to refer you to the coresystems Forum. The forum is available, free of charge, around the clock. Please note that we cannot guarantee a minimum reaction time for forum entries. However, we try to deal with the entries as quickly as possible.

Messages can only be created with a valid log-in. If you do not have a log-in, you can register here.
eCommerce Support
Support point in case of questions and problems with eCommerce:




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