Predicts the most likely Knowledge Retrieval
Accesses similar service cases and documents to enhance troubleshooting.
AI-Guided Troubleshooting
Guides troubleshooting dynamically based on initial descriptions.
Parts Ordering
Helps customers identify parts and links to e-commerce platforms.
Customer Chatbot
Provides customers with troubleshooting guides through an intuitive chatbot.
Service Briefing
Collects detailed information on service cases, enhancing technician readiness.
Technician Reports
Automates high-quality report creation by combining interactions and service notes.
Similarity Index
Uses product attributes to identify relevant service cases for complex products.
Quality-Based Source Ranking
Ranks knowledge sources by answer quality to improve predictive accuracy.
Email Mining
Fills content gaps via expert networks, enriching InsightLoop insights.
Knowledge Curation
Gathering expert insights for identified knowledge gaps to improve response accuracy.
Source Anonymization
Anonymizes emails to ensure compliance with data privacy laws.
Integrated Service Tools
Integrates with tools like SAP FSM to provide real-time service insights.
Mobile App Integration
Embeds InsightLoop into service apps for instant predictions and support.
ECM/DMS Integration
Links product information with relevant tags in ECM systems like Sharepoint.
Call Retranscription
Converts call audio into text for better analysis, training, and service accuracy.
Product Lifecycle Management
Centralizes and updates product and parts information for accurate service access.
