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Coresystems Support

We find the best solutions for you.

Helpdesk

Welcome to Coresystems Support


We develop user-friendly and reliable products. Nevertheless, if you do encounter difficulties, our dedicated support team will provide prompt assistance for all your questions. We look forward to finding the best solutions for you.

If you request support by email or telephone, we open a ticket and address your problem immediately. Such support requests received by our professional staff are subject to a fee. Our support team will also invoice you for efforts if the product in question is installed on a system that does not meet the system requirements. The support that is required due to errors in our products is, of course, free of charge.

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Requests via helpdesk

 

You can submit support requests and view their processing status online at any time using our helpdesk. To allow us to provide the best possible service, your request should contain as much information as possible:

1. Product- and Module-Version
2. Log-Files
3. Detailed issue description (incl. print screen)

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Find answers free of charge


Don’t know what to do? Free tips and useful answers are available from this site or from our community forum. And you can answer most questions yourself by checking the manual or your customer documentation. These are available in the downloads area.

Perfect moments are core moments.

Best-in-class companies have transformed their service organization by focusing on the customer. Coresystems helps you to make every part of your service process more human and efficient - from first contact to happy customer and beyond.

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