About Coresystems

Our future

As pioneers in service management, we continue to stand by our clients. Now our high performing team is ready to take it to the next level. We are leveraging new technologies such as machine learning and AI to develop the way we work in the future.

With InsightLoop, reaffirming our commitment to transforming customer service and unlocking the potential of AI in the industry.

We believe in being the number 1 provider in organizational insight tools and one day growing beyond the field. We are curious and always looking for an even more innovative idea to make our customers even more successful. Every Day. Unconditionally.

Our history

Coresystems AG was founded in 2006 to create innovative service solutions. We recognized the need for additional modules in the ERP system SAP Business One. With Coresuite, we built an innovative product suite that helped our clients conduct their service. To bill processes more efficiently, and with less repetitive tasks. A few years later, we realized how powerful cloud and mobile solutions could be for technicians.

With our FSM solution, we digitized service processes and played a key role in shaping the Field Service Management software market. In 2018, SAP acquired our FSM product in a carve-out, making it a standard offering in the SAP portfolio. Coresystems AG remains an independent company and has since evolved into a global service provider for digital service processes.

We always put the client first

Serving our clients is our number one priority. Our clients deserve the best and we make sure they have a positive, value-filled experience every time they get in touch with us. We understand our clients and build trust relationships with them. And we grow beyond ourselves to move our clients forward. 

We build a high performing team

Our employees are our heart. We hire the best and challenge ourselves every day. Our high performing teams are built on high levels of trust and purpose. We pursue excellence through shared goals, open communication, clear expectations, and a strong sense of accountability among our employees. We celebrate individuality and unique characters and acknowledge different personalities and cultures.

We are at the forefront of innovation

Over the years, we have evolved into a global software and service provider for digital service processes. Now we are ready to take it to the next level. We are leveraging new technologies such as machine learning and AI to build the future of work. We invent solutions where none exist yet. And we continue to develop innovative products based on our clients’ needs.

We take ownership

We take responsibility. When we see a roadblock or a problem, we make it our job to get it solved and out of the way. When we have a great idea, we socialize it and make it happen. We don’t wait for someone else to pick it up. When we communicate problems, we think in solutions. We embrace authenticity at work and go beyond our comfort zones to become more resilient, adaptive, and driven. 

We get better every day

We know that we can always get better, and challenge our ways of working, day in, day out. We are focusing on the one tiny action we can take today to get one step closer to where we want to be tomorrow. We love feedback and we learn from failures. We praise in public, and we criticize in private. 

We always act with integrity

Honesty and “keeping our word” are paramount. Our clients and colleagues can rely on us and being open and honest when communicating with others is not just a phrase for us. We hold ourselves accountable and own up to our shortcomings.

We help each other

It is our goal to make everyday life more efficient, secure, and satisfying for our clients, partners, and colleagues. We know we can rely on each other because helping each other is in our nature. We continuously optimize and evolve our processes and ways of working through close collaboration. Our strong teamwork allows us to come up with better approaches.