Field Service Management

Field Service Management: Simplifying On-Site Operations

SAP FSM is a software solution designed to streamline and enhance field service operations for businesses. It enables companies to efficiently manage tasks, resources, and customer interactions when delivering services on-site. By optimizing scheduling, routing, and communication, SAP FSM ensures smooth coordination between field technicians and the back-office teams.

Digitize and optimize your field service operations:
Efficient Scheduling: Plan and allocate tasks effectively to maximize service workforce productivity.
Real-time Communication: Enable seamless information exchange between technicians and headquarters.
Optimized Routing: Find the shortest and fastest routes for technicians, reducing travel time.
Enhanced Customer Experience: Solve service requests efficiently, leading to real customer satisfaction.
Resource Optimization: Make the best use of tools, parts, and labor, minimizing waste.
Data-Driven Insights: Access analytics and data from service reports for better decision-making and process improvement.
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Find the Matching Solution for Your Requirements

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Feature Overview

Crowd Service

Crowd Service enables customers to use an Uber-like platform to locate available field service technicians instantly.

Workforce Scheduling & Field Service Dispatching

Advanced technology and streamlined processes enable proactive management of field resources, preparing you to address customer issues before they become failures.

Field Service Analytics, Reports & Dashboards

Analytics can enhance your service efficiency, effectiveness, and alignment with customers' needs, particularly in today's challenging service landscape. Easily generate service reports and make information available at all times.

Customer Self-Service

SAP's Customer Self-Service Portal combines a knowledge base and customer portal. Its simple code scanner enables customers to promptly access product or equipment information and request service calls with ease.

Field Service Knowledge Management

Smartforms provide your employees with the knowledge and right data required to deliver exceptional service, thus ensuring real customer satisfaction.

Work Order Management Software

Optimized service requires accurate timing and location. Workforce Management Material links parts to warehouses in real-time, so field service technicians have what they need, and enables tracking of service vehicles for better resource management and faster response times.

Mobile Field Service Management Software & App

Mobile technology has revolutionized field service operations in response to the expectations of empowered customers, who demand service excellence that is not possible with time-consuming paperwork methods.

Integrations and Cloud

SAP Field Service Management (FSM) is a cloud-based SaaS application that offers offline functionality in all mobile applications. It also allows for easy integration with third-party applications through its powerful API.

Security and GDPR

SAP ensures compliance with applicable laws and critical points for handling customer data including security, GDPR, and personal data definition.

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Easily Integrate SAP FSM with Your ERP

SAP FSM provides a range of integrations and an API for easy system integration, making it simple to keep everything connected.


The integration of SAP FSM to SAP BusinessByDesign is developed by Coresystems.

More Information


The integration of SAP FSM to SAP Business One was developed by Coresystems and was sold to SAP. The connector is included in the license price.


The integration of SAP FSM to S/4 HANA is provided by SAP.


For an integration with any other ERP, please don't hesitate to get in touch with us.

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