Crowd Service enables customers to use an Uber-like platform to locate available field service technicians instantly.

Advanced technology and streamlined processes enable proactive management of field resources, preparing you to address customer issues before they become failures.

Analytics can enhance your service efficiency, effectiveness, and alignment with customers' needs, particularly in today's challenging service landscape. Easily generate service reports and make information available at all times.

SAP's Customer Self-Service Portal combines a knowledge base and customer portal. Its simple code scanner enables customers to promptly access product or equipment information and request service calls with ease.

Smartforms provide your employees with the knowledge and right data required to deliver exceptional service, thus ensuring real customer satisfaction.

Optimized service requires accurate timing and location. Workforce Management Material links parts to warehouses in real-time, so field service technicians have what they need, and enables tracking of service vehicles for better resource management and faster response times.

Mobile technology has revolutionized field service operations in response to the expectations of empowered customers, who demand service excellence that is not possible with time-consuming paperwork methods.

SAP Field Service Management (FSM) is a cloud-based SaaS application that offers offline functionality in all mobile applications. It also allows for easy integration with third-party applications through its powerful API.