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Field Service Management

Field Service Management: Simplifying On-Site Operations

SAP FSM is a software solution designed to streamline and enhance field service operations for businesses. It enables companies to efficiently manage tasks, resources, and customer interactions when delivering services on-site. By optimizing scheduling, routing, and communication, SAP FSM ensures smooth coordination between field technicians and the back-office teams.

SM2
Digitize and optimize your field service operations:
Efficient Scheduling: Plan and allocate tasks effectively to maximize service workforce productivity.
Real-time Communication: Enable seamless information exchange between technicians and headquarters.
Optimized Routing: Find the shortest and fastest routes for technicians, reducing travel time.
Enhanced Customer Experience: Solve service requests efficiently, leading to real customer satisfaction.
Resource Optimization: Make the best use of tools, parts, and labor, minimizing waste.
Data-Driven Insights: Access analytics and data from service reports for better decision-making and process improvement.
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Find the Matching Solution for Your Requirements

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Feature Overview

Crowd Service

Crowd Service enables customers to use an Uber-like platform to locate available field service technicians instantly.

Workforce Scheduling & Field Service Dispatching

Advanced technology and streamlined processes enable proactive management of field resources, preparing you to address customer issues before they become failures.

Field Service Analytics, Reports & Dashboards

Analytics can enhance your service efficiency, effectiveness, and alignment with customers' needs, particularly in today's challenging service landscape. Easily generate service reports and make information available at all times.

Customer Self-Service

SAP's Customer Self-Service Portal combines a knowledge base and customer portal. Its simple code scanner enables customers to promptly access product or equipment information and request service calls with ease.

Field Service Knowledge Management

Smartforms provide your employees with the knowledge and right data required to deliver exceptional service, thus ensuring real customer satisfaction.

Work Order Management Software

Optimized service requires accurate timing and location. Workforce Management Material links parts to warehouses in real-time, so field service technicians have what they need, and enables tracking of service vehicles for better resource management and faster response times.

Mobile Field Service Management Software & App

Mobile technology has revolutionized field service operations in response to the expectations of empowered customers, who demand service excellence that is not possible with time-consuming paperwork methods.

Integrations and Cloud

SAP Field Service Management (FSM) is a cloud-based SaaS application that offers offline functionality in all mobile applications. It also allows for easy integration with third-party applications through its powerful API.

Security and GDPR

SAP ensures compliance with applicable laws and critical points for handling customer data including security, GDPR, and personal data definition.

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Easily Integrate Field Service Management with Your ERP

SAP FSM provides a range of integrations and an API for easy system integration, making it simple to keep everything connected.

ByD

The integration of SAP FSM to SAP BusinessByDesign is developed by Coresystems.

More Information

b1

The integration of SAP FSM to SAP Business One was developed by Coresystems and was sold to SAP. The connector is included in the license price.

S4HANA

The integration of SAP FSM to S/4 HANA is provided by SAP.

 

For an integration with any other ERP, please don't hesitate to get in touch with us.

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FAQs Field Service Management

Discover more about Field Service Management as we tackle the most frequently asked questions in this section.

What is SAP Field Service Management (FSM)?

SAP Field Service Management is a solution designed to streamline field service operations. It enhances efficiency by providing real-time insights, workforce management, and customer self-service, making it an ideal choice for businesses seeking to elevate their field service capabilities. Technicians in the field are supported with an easy-to-use mobile application that is available for Windows, Apple, and Android devices.

How does SAP FSM improve customer satisfaction?

SAP Field Service Management enhances customer satisfaction through efficient scheduling, real-time communication, and personalized service, ensuring timely and effective field service. It will also lead to a higher first-time fix rate.

Can SAP FSM integrate with existing ERP solutions?

SAP Field Service Management provides a range of integrations and a wide range of APIs for easy system integration, making it simple to keep everything connected. Automatic synchronization between SAP FSM and your ERP system ensures that changes are distributed between both systems, no matter where they are coming from.

Which industries can benefit from SAP FSM?

SAP Field Service Management caters to diverse industries, including manufacturing, energy, and utilities, medical equipment, making it an ideal solution for businesses with varied field service requirements.

How does SAP FSM contribute to workforce optimization?

SAP Field Service Management optimizes workforce management through intelligent scheduling, resource allocation, and route optimization to increase overall productivity. AI-based scheduling takes away the load from your planners and can periodically optimize your technician’s schedules by minimizing travel times all on its own.

Is SAP FSM suitable for businesses of all sizes?

SAP Field Service Management is scalable and designed to meet the needs of mid to large-size businesses, offering flexible solutions for specific field service requirements.

Can SAP FSM enhance the efficiency of the mobile workforce?

Absolutely! SAP Field Service Management provides mobile solutions for real-time information, job updates, and customer details, improving efficiency and communication.

How does SAP FSM address compliance and regulatory requirements?

SAP Field Service Management helps businesses adhere to compliance and regulatory standards through features such as audit trails, documentation tools, and real-time reporting. Enforcing EHS (Environment, Health and Security) regulations is easy as well by providing customizable checklists or making things mandatory for the technician to fill in.

Can I request a demo of SAP FSM?

For sure! Simply request a demo of SAP Field Service Management, allowing you to explore features and functionalities firsthand for an informed decision. Just contact our team and schedule a call.

Is SAP FSM easy to use?

SAP Field Service Management is designed to make life easier for planners as well as for technicians. This is achieved through customization, where unneeded options can be turned off and hidden from view. Furthermore, FSM uses a permission system, allowing you to exactly specify who can do what. Upon implementation, SAP Field Service Management will be tailored to your business needs.

Is the mobile app fully working when my technicians do not have network reception?

Yes. SAP Field Service Management was designed with the offline capability in mind. This allows technicians to fully use the mobile app even in sensitive areas or underground when there is no network available.

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Frederic-Spielmann
Want to learn more about Field Service Management?

We are ready to show you the benefits!

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