Cloud Security &
Maximum in Reliability, Compliance and Security
Potential fines for data security breaches as result of GDPR noncompliance will be up to €20 M or 4% of global annual revenue.
Not protecting your customers' data could seriously harm your reputation on the market.
Continuous monitoring by SAP guarantee a fast incident resolution.
As a field service provider, your business relies on access to massive amounts of data: both in the field and in the back office. It is essential to your success that everyone involved in end-to-end operations has access to this data. Thanks to the SAP’s Cloud solution with open API and TLS encryption, everyone with the proper authorization can quickly and safely review important customer, company, and product information. Anytime and anywhere. Thanks to continuous systems monitoring by SAP, incident resolution is always quick.
SAP cloud offers you:
Security is not only a technical matter. The weakest link is often undefined procedures and incomplete policies. SAP and Coresystems help you implement the best procedures to ensure security while simultaneously giving you the freedom to build your own procedures and set regulations based on your company policies.
SAP Field Service Management Solution lets you:
SAP considers data protection and GDPR (General Data Protection Regulation) compliance a top priority. The SAP Field Service Management solution helps our customers ensure that their customers’ data is protected in accordance with legal security standards and that all security policies are in place.
Coresystems and SAP have pioneered 'Crowd Service' – which allows customers to leverage an Uber-like platform to find available field service technicians in real-time.
Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.
Delivering exceptional service is tougher today than it's ever been. With analytics, you can make your service more efficient, effective, and more closely aligned with your customers' needs.
SAP's Customer Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.
Customer satisfaction begins with employee expertise. With Smartforms, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.
Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.
Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.
SAP Field Service Management (FSM) is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, FSM comes ready for 3rd party integrations with its powerful API.
Understanding security, GDPR and personal data definition are critical for business compliance. SAP will take any action necessary to ensure that we handle customer data in compliance with applicable law.
We have already successfully reduced the time between servicing and invoicing from several weeks to an average of six days on more than 50% of customer service calls.