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Meet real-time service expectations

Innovative and human-powered field service with Crowd Service

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The-I-can-guarantee-real-time-service-anytime-moment.
Make it a core moment.


With the pervasiveness of IoT, everything has become faster and more connected. Service customers expect real-time responses. However, the weakest link is the availability of field service technicians to respond in real-time when and where maintenance is needed. With a pool of crowd workers - including employees, partners, freelancers- there is constantly someone with the right skills available for the job. And with the SAP FSM solution, you can build your own crowd pool and rely on our powerful AI tools to automatically plan service requests in real-time. Technicians can quickly get job notifications and perform the job via our mobile app.

0Mio

freelancer

162 million people are working as freelancers across the United States and the EU-15.

0%

AI Field Service

By 2025, 10% of emergency field service work will be both triaged and scheduled by artificial intelligence.

0Bn

Connected Devices

There will be 50 Billion internet-connected devices by 2025.

Field Service Software - What is a crowd?

Expand Your Workforce with a Crowd of Experts

Crowd Service lets you capitalize on the talent within your own business ecosystem and makes it easy for companies to adjust their workforce to current demands in real-time. Having a larger available skilled workforce also provides you with the resources you need to accept new business and clients.  By creating a pool of skilled service technicians consisting of your employees, subsidiaries, partners, and freelancers, you will always find the perfect person with the right expertise for the job!

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The benefits of a Crowd Service are:

  • grow your workforce from your own tried and trusted network of service professionals
  • easily manage skills and qualifications of service providers to make sure customers can get the best professional service.
  • easily expand your service area thanks to a global Crowd of qualified technicians
  • grow your business and accept more jobs or even assist other service companies if they are in need of resources
Crowd Service via Self Service IoT

Provide Real-Time Service with Crowd Dispatching Powered by Artificial Intelligence

Managing a Crowd of workers across your entire business ecosystem is no easy task. That is why the job is best left to the AI-powered scheduling assistance. Service requests can still be manually dispatched. Or they can be automatically assigned using intelligent scheduling to determine the best qualified technician by taking into account expertise, location, and availability.

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AI Crowd dispatching enhances your field services by providing:

  • real-time dispatching of service requests
  • notifications by email, SMS or push-notification to your service technicians with all the necessary information to perform the job
  • service requests transmitted directly from machines to service technicians
  • technician access to technical guidelines on mobile devices to ensure uniform handling of all service requests
  • remote support for service technicians who respond to service requests but perhaps need assistance from specialists to resolve the issue
Crowd Service - better Field Service using your business network

Customize Your Crowd Platform

Building an ecosystem by collaborating with business partners will help you quickly expand your company’s edge and your market. However, it is your customers that stand to gain the most since they will benefit from quicker and better service. Customer satisfaction will soar as customers’ service needs are addressed by local experts. In addition, you will be contributing to a sustainable business model by maximizing the potential of your ecosystem’s assets.

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Manage your Crowd in your Service Crowd Platform

  • easy onboarding of partners and certified experts
  • reach clients in more remote regions where you might not have your own direct resources and workforce
  • ability to work with a transaction-based model
  • access on demand    
  • collect data for further analysis
Crowd Service includes your Partner network and qualified freelancer

Crowdsource the Best Talents

The way we work is changing. The next generation of employees is placing priority on independence, autonomy and flexibility. There is a clear trend amongst skilled workers – in particular in the service and technology sectors – towards self-employment. On top of that, a generation of skilled experts of retirement age still wants to offer their knowledge at their own convenience. Crowd service lets you adapt your workforce to accommodate for the shifting perspectives on employment. It also ensures that you don’t fall victim to the growing talent gap in field services. Crowd services ensure that you always have the qualified personnel you need to provide the quality service you promise.

All-in-one Field Service Software for your entire team.
Make it a core moment.

Crowd Service

Coresystems and SAP have pioneered 'Crowd Service' – which allows customers to leverage an Uber-like platform to find available field service technicians in real-time.

Workforce Scheduling & Field Service Dispatching Software

Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.

Field Service Analytics, Reports & Dashboards

Delivering exceptional service is tougher today than it's ever been. With analytics, you can make your service more efficient, effective, and more closely aligned with your customers' needs.

Customer Self-Service

SAP's Customer Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.

Field Service Knowledge Management

Customer satisfaction begins with employee expertise. With Smartforms, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.

Work Order Management Software

Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.

Mobile Field Service Management Software & App

Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.

Integrations and Cloud

SAP Field Service Management (FSM) is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, FSM comes ready for 3rd party integrations with its powerful API.

Security and GDPR

Understanding security, GDPR and personal data definition are critical for business compliance. SAP  will take any action necessary to ensure that we handle customer data in compliance with applicable law.

We had three different databases not talking to one another; there was no integration. Engineers were using handheld written sheets. We realized we needed to have a better solution.
Steve Bray, Finance Manager

Perfect moments are core moments.

Best-in-class companies have transformed their service organization by focusing on the customer. Coresystems helps you to make every part of your service process more human and efficient - from first contact to happy customer and beyond.

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Coresystems- Tobias-Weidmann