The Mobile Technician
Connect the Field to Customers, Peers, and the Rest of your Company
Respond to changes with significantly more flexibility. Technicians can remotely retrieve and adjust service reports at any time.
Faster and more efficient service means less time on site and happier customers.
Customers report an increase in on-site lead generation of 60%.
Coresystems had customer satisfaction in mind when designing initially the mobile field service app, which is owned now by SAP. By linking your field service technicians directly to essential business and customer information, you give them access to everything they need on the go. With a quick glance at their mobile phones, they can review: customer histories, part availability, process checklists, and more. Not only does this increase the first-time-fix rate, but it also increases speed, consistency, and efficiency. And this leads to happy customers!
SAP mobile field services app offers:
Coresystems joined forces with experienced service technicians to develop the user interface and functionality of our app. Using Google Material Design, we focused on creating the best user experience. We built an application that empowers users on the field and in the back office by keeping them informed of vital processes. SAP continues this path with SAP FSM now. The seamless integration of your ERP helps everyone maximize their sector’s potential. And that leads to reduced costs and increased productivity.
Managers and employees all stand to gain thanks to:
Don’t let connectivity get in the way of a job well done. With the SAP field service app, you have access to all the essential data you need regardless of your wireless or mobile connection. This ensures that you can provide the same level of quality service in every corner of the globe. This is not only a relief for service technicians who rely on this data to complete a service visit.
Everything you need to complete your work:
Both environmental and health and safety oriented practices (EHS - environment - health - safety) need to be in place. SAP FSM gives you the tools you need to make life easier and safer for service technicians – also offline!
Coresystems and SAP have pioneered 'Crowd Service' – which allows customers to leverage an Uber-like platform to find available field service technicians in real-time.
Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.
Delivering exceptional service is tougher today than it's ever been. With analytics, you can make your service more efficient, effective, and more closely aligned with your customers' needs.
SAP's Customer Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.
Customer satisfaction begins with employee expertise. With Smartforms, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.
Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.
Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.
SAP Field Service Management (FSM) is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, FSM comes ready for 3rd party integrations with its powerful API.
Understanding security, GDPR and personal data definition are critical for business compliance. SAP will take any action necessary to ensure that we handle customer data in compliance with applicable law.
We have already successfully reduced the time between servicing and invoicing from several weeks to an average of six days on more than 50% of customer service calls.