Seamless integration of Field Service
With your ERP and CRM
Productivity is the number one priority in businesses’ tech budgets when it comes to field service software.
52% of service companies still do things manually - paper, pens causing headaches.
Use Coresytems’ API to quickly integrate your infrastructure, CRM or ERP systems or develop your own tools on top of our powerful cloud platform.
Disconnected technological infrastructures have limited value and high costs. ERP, CRM, and services must communicate with each other to keep the functions that depend on them from working in a vacuum. Connect your FSM and ERP/CRM so that the entire team can see and use all necessary data like inventory, customer data, etc. to glean insights and to make real-time decisions that positively impact productivity, performance, and customer service experience.
Connections to other (non) -SAP ERP/ CRM Systems are possible
When initially designing Coresystems’ open platform, we wanted to create a product that allowed for the simple integration of any system with the Cloud. SAP is continuing this target. That is why SAP based its API on the business standard: REST (Representational State Transfer) architecture.
The integration strategy:
As IoT devices are becoming more and more popular new possibilities and integration opportunities emerges. In the context of the Field Service Management it means having access to various sensor device data in real time. This enable us to constantly analyze device data, detect and react on anomalies in real time and, as a result, ensure lower times to repair and even zero downtimes.
The Master Data Management app allows you to import and manage your master data through an easy-to-use interface without scripts or programming skills. Additionally, the Master Data Management module allows you to customize and configure the elements displayed on the mobile application user interface.
Connect FSM with ERP or CRM or use the feature-rich software as a stand-alone.
Manage synchronization between SAP Cloud and ERP connector and manage errors that may occur for clients operating an ERP (such as SAP S/4 or SAP Business One) in the background
With Data Loader you can download master data templates for specific data objects and upload when completed, update or overwrite existing data, or download object data resources saved to the cloud.
Coresystems and SAP have pioneered 'Crowd Service' – which allows customers to leverage an Uber-like platform to find available field service technicians in real-time.
Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.
Delivering exceptional service is tougher today than it's ever been. With analytics, you can make your service more efficient, effective, and more closely aligned with your customers' needs.
SAP's Customer Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.
Customer satisfaction begins with employee expertise. With Smartforms, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.
Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.
Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.
SAP Field Service Management (FSM) is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, FSM comes ready for 3rd party integrations with its powerful API.
Understanding security, GDPR and personal data definition are critical for business compliance. SAP will take any action necessary to ensure that we handle customer data in compliance with applicable law.
We have already successfully reduced the time between servicing and invoicing from several weeks to an average of six days on more than 50% of customer service calls.