Real-Time Data and
Next Generation Service Leadership
SAP gives you a full 360 degree view of the customer, connected products, and your service staff.
67% of Best-in-Class companies are consistently benchmarking their service performance.
In addition to SAPs standard reports, you can also customize your own reports and enjoy full access to all of your data at all times.
The extensive overview of your field service metrics offered by the Analytics Cockpit translates to added business intelligence. This valuable insight helps you recognize what is working and what can be optimized. The results: increased customer satisfaction and added revenue.
Keeping track of your metrics in real-time allows for:
Every industry and company relies on its own unique set of KPIs to measure success. This means that management solutions have to be flexible and adaptable. Not only is the Analytics Dashboard customizable, it also offers Integrated Analytics that make sense of your data in real-time.
When using the SAPs Analytics Dashboard you benefit from:
Real-time printing connected to the cloud makes it possible for field service technicians to either print or send reports and invoices to customers as soon as a service visit is complete. Being able to create and print service and status reports while on site increases overall company efficiency and customer satisfaction.
Having access to data in the cloud makes even more real-time services possible:
Coresystems and SAP have pioneered 'Crowd Service' – which allows customers to leverage an Uber-like platform to find available field service technicians in real-time.
Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.
Delivering exceptional service is tougher today than it's ever been. With analytics, you can make your service more efficient, effective, and more closely aligned with your customers' needs.
SAP's Customer Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.
Customer satisfaction begins with employee expertise. With Smartforms, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.
Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.
Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.
SAP Field Service Management (FSM) is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, FSM comes ready for 3rd party integrations with its powerful API.
Understanding security, GDPR and personal data definition are critical for business compliance. SAP will take any action necessary to ensure that we handle customer data in compliance with applicable law.
We can react much faster now, because we no longer need to touch the paper report three times until we have the data in our system. Instead, we can enter everything on the tablet and this also means that back-office employees no longer need to deal with illegible hand-writing.