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Real-Time Data and
Smarter Analytics

Next Generation Service Leadership

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The I-have-overview-anywhere-anytime-moment.
Make it a core moment.

The Dashboard makes it possible to observe and analyse KPIs. This provides managers with a comprehensive and real-time overview of how departments, teams, and employees are performing. Transparent and individualized reports lay out valuable data about your services, revenue, and consumption as well as inventory. These metrics and the deeper insight they offer help you arrive at crucial business decisions that will give your Field Services a competitive edge.

Grow your field service business effectively through customer analysis.


Full View

SAP gives you a full 360 degree view of the customer, connected products, and your service staff.



67% of Best-in-Class companies are consistently benchmarking their service performance.


Unlimited API

In addition to SAPs standard reports, you can also customize your own reports and enjoy full access to all of your data at all times.

Measure Your Field Service Metrics in Real-Time

Measure Your Field Service Metrics in Real-Time

The extensive overview of your field service metrics offered by the Analytics Cockpit translates to added business intelligence. This valuable insight helps you recognize what is working and what can be optimized. The results: increased customer satisfaction and added revenue.

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Keeping track of your metrics in real-time allows for:

  • quick and easy recognition of problem areas
  • accurate productivity and revenue measurements
  • transparent performance overviews
  • sorting of customer requests based on level of urgency
  • the creation of standardized and customized reports
  • simplified compliance with service-level agreements (SLAs)
  • clearly recognizable KPIs
  • increased customer satisfaction
Field Service Software with Dynamic Data Reports

Use Dynamic Data to Gain Key Insight

Every industry and company relies on its own unique set of KPIs to measure success. This means that management solutions have to be flexible and adaptable. Not only is the Analytics Dashboard customizable, it also offers Integrated Analytics that make sense of your data in real-time.

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When using the SAPs Analytics Dashboard you benefit from:

  • a single data hub that consolidates all your essential business data
  • a product that can be customized and configured to meet your specific demands
  • graphically enhanced reports
  • overview of your KPIs 
  • mobile and desktop access to both the Dashboard and dynamic reports
Field Service Software - Customizable Dashboard

Customize Your Dashboard and Reports With Drag-and-Drop Designer

The easy to use drag-and-drop feature makes it possible to create a dashboard and reports that are unique to your business and your needs.

Field Service Software - Invoice Report

Real-Time Printing Using Cloud Solutions

Real-time printing connected to the cloud makes it possible for field service technicians to either print or send reports and invoices to customers as soon as a service visit is complete. Being able to create and print service and status reports while on site increases overall company efficiency and customer satisfaction.

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Having access to data in the cloud makes even more real-time services possible:

  • create complete service reports on site
  • fill out and print order forms for parts and services
  • automated upload of report to ERP for invoicing

All-in-one Field Service Software for your entire team.
Make it a core moment.

Crowd Service

Coresystems and SAP have pioneered 'Crowd Service' – which allows customers to leverage an Uber-like platform to find available field service technicians in real-time.

Workforce Scheduling & Field Service Dispatching Software

Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.

Field Service Analytics, Reports & Dashboards

Delivering exceptional service is tougher today than it's ever been. With analytics, you can make your service more efficient, effective, and more closely aligned with your customers' needs.

Customer Self-Service

SAP's Customer Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.

Field Service Knowledge Management

Customer satisfaction begins with employee expertise. With Smartforms, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.

Work Order Management Software

Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.

Mobile Field Service Management Software & App

Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.

Integrations and Cloud

SAP Field Service Management (FSM) is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, FSM comes ready for 3rd party integrations with its powerful API.

Security and GDPR

Understanding security, GDPR and personal data definition are critical for business compliance. SAP  will take any action necessary to ensure that we handle customer data in compliance with applicable law.

In the peak season, we handle more than 20 assignments per day. Due to incidents that cannot be planned, such as technical malfunctions or «surprises», the schedule changes very often and very quickly. The use of field service allows us to be flexible without having to make countless phone calls to the service technician.
Dani Mühlebach, Managing Director

Perfect moments are core moments.

Best-in-class companies have transformed their service organization by focusing on the customer. Coresystems helps you to make every part of your service process more human and efficient - from first contact to happy customer and beyond.

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