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Health Science &
Medical Equipment

Embracing Field Services to Manage Critical Medical Demands

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Field Service for Health Science & Medical Equipment Industry

The manufacturers of medical devices, lab technology, medicine, and analytic technologies are making it possible for people to lead longer and healthier lives. Health Sciences & Medical Equipment is a growing market. However, it is also highly competitive and strongly regulated. This has compelled device manufacturers to shift their focus from pure sales to services.

SAP Field Service Management offers everything you need to provide excellent service in Health Sciences and Medical Equipment. We help you increase the efficiency and productivity of your field services so you can strive towards sustainable gains in quality.

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Read here how SAP Field Service Management has also helped Fleming Medical significantly improve their customer service.

Also one of Ireland's leading laboratory suppliers Medical Supply Company (MSC) counts on SAP Field Service Management to optimize their service processes and more. Let them tell you how:

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6 Challenges in field service of Health Science & Medical Equipment Industry

(1) Fierce competition

Third-party service providers are operating at 30% lower price for the same services. They do not have to comply with many requirements the manufacturers do, giving them a distinct cost advantage over manufacturers. This is an issue unique to the medical service sector.

(2) Stigma on services

Many manufacturers still view services as an expense rather than an opportunity for revenue. This will soon prove problematic as the lifetime of machines is extended thus diminishing the need for replacements and increasing the need for repairs and maintenance.

(3) Tracking inventory

The health sciences and medical equipment sector have a characteristically high turnover on consumables. This makes a comprehensive and up-to-date inventory not only essential but critical to quality performance.

(4) Critical uptime

Unlike breakdowns in other industries, which might lead to loss of production and revenue, unexpected downtime in the medical sector can be critical to patient safety. This adds a layer of complexity to the scheduling of routine maintenance and repairs and ensuring reliable service and uptime.

(5) High-level of security

The medical sector stands to gain significantly from the connectivity potential of IoT. However, the demand for data security when handling confidential data like patient records is higher than it is in many other industries.

(6) Competitive pricing

Hospitals and healthcare facilities pool together, in order to negotiate better prices for expensive medical equipment. Only a few enterprises are capable to take on the economic power of such purchasing groups.

Perfect moments are core moments.

Best-in-class companies have transformed their service organization by focusing on the customer. Coresystems helps you to make every part of your service process more human and efficient - from first contact to happy customer and beyond.

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