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SAP FSM Standard Implementation Packages

Benefit from three different types of standard implementation packages that include everything you need to get started with the SAP FSM Solution.

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SAP NOW Switzerland

Coresystems will participate in the Supply Chain Focus Day, April 22, 2021, of the digital #SAPNOWSwitzerland. Meet us there and enjoy some exciting discussions.

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Who we are and where we are heading to - Our story

Since 2006, we at Coresystems have been your reliable partner in the area of service and process optimization.

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Perfect field service moments
are core moments.

 

Service is perfected when all stakeholders and their goals are involved in the process.

Choose your industry

Building the most innovative product or asset is no longer good enough to differentiate a manufacturer anymore.
The real difference is customer service!

Bring together customer, service, field technician and management

Customers expect superior service. They expect to be delighted! If they are disappointed, they will go elsewhere. Better, faster, more efficient field service is the key success factor to customer delight.

Leading companies across industries are putting their trust in Coresystems technology and expertise to increase revenue, expand into new markets and differentiate their services. Flexible, mobile, real-time and extremely user-friendly!

Coresystems connects all aspects of the field service value chain through innovative technology and deep understanding of today's consumers' needs.

Core moments for customers

Have peace of mind with self-service and helpful communication flows.

Core moments for technicians

Work confidently using the intuitive mobile app for knowledge management.

Core moments for service center

Use location service for better scheduling and better team collaboration.

Core moments for management

Fast implementation with real ROI and a reliable software partner.

All-in-one Field Service Software for your entire team.
Make it a core moment.

Crowd Service

Coresystems and SAP have pioneered 'Crowd Service' – which allows customers to leverage an Uber-like platform to find available field service technicians in real-time.

Workforce Scheduling & Field Service Dispatching Software

Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.

Field Service Analytics, Reports & Dashboards

Delivering exceptional service is tougher today than it's ever been. With analytics, you can make your service more efficient, effective, and more closely aligned with your customers' needs.

Customer Self-Service

SAP's Customer Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.

Field Service Knowledge Management

Customer satisfaction begins with employee expertise. With Smartforms, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.

Work Order Management Software

Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.

Mobile Field Service Management Software & App

Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.

Integrations and Cloud

SAP Field Service Management (FSM) is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, FSM comes ready for 3rd party integrations with its powerful API.

Security and GDPR

Understanding security, GDPR and personal data definition are critical for business compliance. SAP  will take any action necessary to ensure that we handle customer data in compliance with applicable law.

Customers who trust us

Perfect moments are core moments.

Best-in-class companies have transformed their service organization by focusing on the customer. Coresystems helps you to make every part of your service process more human and efficient - from first contact to happy customer and beyond.

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