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ServiceLoop Live Series

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Jeremy shares the real-world challenges DISH technicians face and how the company is using AI and other innovative tools to improve day-to-day efficiency without sacrificing performance.

  • Jeremy Scholl, Vice President, in Home Services at DISH Network
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Amy brings a wealth of experience and insights to the table. She shares her personal journey, the challenges she's faced, and the invaluable lessons learned along the way in the service industry.

  • Amy Cendaña, Director, Global Services at Thermo Fisher Scientific
LandingPage-Thumbnail-ServiceLoop-Coresystems

This episode focuses on the revolutionary impact of Generative AI in the field service industry. Jean-Thomas Célette, CEO at Coresystems AG, shared his extensive insights and experience.

  • Jean-Thomas Célette, CEO at Coresystems
LandingPage-Thumbnail-ServiceLoop-Hyosung

Moving into a managerial role in field service requires technical skills, leadership, and customer insight. Yennifer Pena shared key challenges and advice for aspiring managers.

  • Yennifer Pena, Field Service Manager at Hyosung
LandingPage-Thumbnail-ServiceLoop-Haemonetics

Leadership in field service is crucial, impacting customer satisfaction and team efficiency. Juan will share insights from his experience on effective leadership and driving service excellence.

  • Juan Cruz, Director, Service Operations NA at Haemonetics
LandingPage-Thumbnail-ServiceLoop-TetraPak

With years of expertise, Fabio shares valuable insights and strategies, along with personal anecdotes, on attracting and retaining top talent in the evolving field service landscape.

  • Fabio Raffone, Vice President Service Operation US at Tetra Pak