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ServiceLoop Live Series

LandingPage-Thumbnail-ServiceLoop-Coresystems

This episode focuses on the revolutionary impact of Generative AI in the field service industry. Jean-Thomas Célette, CEO at Coresystems AG, shared his extensive insights and experience.

  • Fabio Raffone, Vice President Service Operation US at Tetra Pak
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Moving into a managerial role in field service requires technical skills, leadership, and customer insight. Yennifer Pena shared key challenges and advice for aspiring managers.

  • Yennifer Pena, Field Service Manager at Hyosung
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Leadership in field service is crucial, impacting customer satisfaction and team efficiency. Juan will share insights from his experience on effective leadership and driving service excellence.

  • Juan Cruz, Director, Service Operations NA at Haemonetics
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With years of expertise, Fabio shares valuable insights and strategies, along with personal anecdotes, on attracting and retaining top talent in the evolving field service landscape.

  • Fabio Raffone, Vice President Service Operation US at Tetra Pak