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Redefining Field Service Excellence with InsightLoop

White Paper

Tailored Service for Your Needs

Empower your service operations with InsightLoop. Unleashing dynamic insights for peak performance, cost savings, and an elevated customer experience.

Tailored to the specific needs of individuals in the service process, InsightLoop significantly simplifies and enhances their work. This results in proven cost savings by addressing inefficiencies.

Overcoming Challenges

End Customer

IL-Customer

Challenges
  • Machine/equipment issues
  • Lack of service case status information
  • Multiple service technician visits for issue resolution
Benefits with InsightLoop
  • Real-time, 24/7 service case information through immersive assistant
  • First-visit issue resolution capability
  • Simplified downtime planning and alternative solutions
Overcoming Challenges

Service Center

IL-ServiceCenter

Challenges
  • Insufficient service case information
  • Difficulty in identifying the appropriate service technician
  • Lack of spare parts availability information
Benefits with InsightLoop
  • Expedited decision-making with service insights
  • Immersive assistant providing crucial information
  • Efficient identification of the right technician and needed spare parts
Overcoming Challenges

Technician

IL-Technician

Challenges
  • Significant time spent searching for accurate service case information
  • Limited spare parts availability
  • Multiple trips required to resolve issues
Benefits with InsightLoop
  • Efficient work with comprehensive service case knowledge and insights
  • Ability to source potential spare parts using historical service data
  • Improved route planning for increased efficiency
 

Streamlined Service Processes

Service Request
Self-Service Assistant for clients
with troubleshooting requests.
Assisted guidance for agents
dealing with complex queries.

Planning
Streamlined planning with precise task
estimations and spare parts prediction
prevents task delays and increases
first-time fix rates.

Field Work
Empowered field workers
with access to a dynamic catalog
of root causes and supporting
documents.

Documentation
Optimized documentation
through the automatic generations
of reports for efficient
record keeping.

Discover InsightLoop

Say goodbye to scheduling hassles, missing parts, and delayed resolutions.
Unleash the power of data with InsightLoop – your key to shaping the service world of tomorrow.

 

Key Features

IL-Mockup-JobInsights
IL-Mockup-CustomerSummary
IL-Mockup-Dashboard

  • Empower your troubleshooting with an immersive assistant, powered by a Service AI, seamlessly accessing relevant information to facilitate swift and efficient problem-solving.

  • Revolutionize your service with InsightLoop as it proactively identifies issues, presenting a pre-arrival checklist of required components.

  • Stay ahead with on-demand access to key insights through the Service Dashboard, ensuring preparedness prior to on-site arrival.

  • Harness the power of past experiences for predictive analysis of root causes and required parts, enhancing your overall service efficiency.

  • Seamlessly integrate with existing systems with InsightLoop's quick and easy configuration options, ensuring a smooth operational transition.

FAQs

What is InsightLoop, and how does it support the service process?

InsightLoop is a web-based platform with an immersive assistant that works with your data systems. It uses generative AI to uncover insights, supporting your teams in different stages of the service process. This saves time and ensures an exceptional customer experience.

How does InsightLoop improve customer service?

InsightLoop connects to your service portal, letting your customers easily access resources and information. It acts like a smart service assistant that proactively helps customers find the right and latest info, making their service smoother and more efficient.

How does InsightLoop help service and call center agents?

InsightLoop acts as a service companion for agents, aiming to provide vital context, learning, and support. It cuts down on search time for issue diagnosis, document retrieval, and accessing pertinent info. This efficiency means agents spend less time hunting for data and more time focusing on customers, resulting in higher service quality and customer satisfaction.

How does InsightLoop support field technicians?

InsightLoop integrates with your service system, enhancing service tickets with relevant data. This boosts technician readiness and improves first-time fix rates by predicting onsite needs. Technicians can access historical cases, find documents, and request ticket summaries, optimizing their efficiency in the field.

How does InsightLoop support service department KPIs?

InsightLoop's Dashboard integrates with various backend systems, offering a complete detailed performance overview and a view of crucial KPIs (e.g., First-Time Fix Rate) identifying service bottlenecks and trending equipment and customer issues.

Who can use InsightLoop?

InsightLoop caters to mid to large-sized global service companies. It supports companies dealing with extensive and dispersed data, organizing it for informed, data-driven decision-making.

Does InsightLoop utilize ChatGPT?

InsightLoop leverages a combination of in-house trained models and LLMs (Large Language Models). Data is stored within individual, customer specific tenants only, with each customer having a secure instance of an LLM. To uphold data privacy, we do not store any customer data with companies that develop LLMs. Most importantly, client data is only used to train their own specific models and never used for any other purpose.

Is there a trial or demo for InsightLoop?

Yes. Contact our team to get a demo and see the solution and your added value in detail.

How does InsightLoop integrate with other systems?

InsightLoop seamlessly integrates with various systems, including SAP S4, Salesforce, IFS, or custom in-house solutions, adapting to your system landscape. The integration process takes 48 hours to one week, depending on the number of points.

What is the process for importing our data into your system?

To get your data into our system, we start by understanding your service process and identifying key system and data points crucial for monitoring and improving field service tasks. Once identified, our APIs swiftly integrate with your existing or multiple systems where the data resides, ensuring a quick and efficient process.

Screenshot 2022-12-22 at 09-35-40-2-1

Results You Can't Ignore

Imagine you are a field service organization with $50 million in annual revenue. 50% ($25 million) of the revenue is generated from service calls ($25 million).
The current first-time fix rate is 80%, meaning that 20% of the service calls require a second visit from a technician.
Increasing the first-time fix rate by 1% to 81% would lead to a 3% increase in service profitability, translating to an increase of $750’000.

Katherine-Talley
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